https://www.elliott.org/company-contacts/sandals/. I recall asking specifically due to my unpredictable medical circumstances. Planned trip to Grenada in December 2019 for trip in October 18, 2020. Called. Prizewinners certificates that have not been redeemed and are expiring by April 30 can be extended for travel for an additional six months … Yes, booked directly with Sandals. Return your package via the carrier of your choice, with return signature required. Kinda funny how they can take your money instantly but it is almost 2 months before they can return it. Once your sandals are evaluated Rainbow Sandals will repair or replace them and return them to you. Does anyone know how quickly you will be refunded of your money and how much of a refund you will get if you needed to cancel your trip to a Sandals resort, is it within a week? Cancelled and was told my money would be refunded in 10-20 days. How do I know I can trust these reviews about Sandals & Beaches Resorts? But still no refund. Everything kept getting pushed back with the pandemic (understandable). We will send you an update email when the refund has been processed, confirming the amount and order number. During a pandemic. MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19. Transfers to all Sandals Resorts in Jamaica are only included from MBJ. Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. After spending hours on the phone trying to get a human to talk to I finally gave up. It was their mishap they did not reschedule sooner. Also, a friend recently booked an all inclusive with another resort and I was told he paid upon arrival, so I didn't think twice about it. We’ll start sending you the news you need delivered straight to you. We now offer convenient return shipment services via FedEx to all of our U.S. customers. When Covid hit, the resorts had to shut down and so we had to reschedule. At this time, we are unable to provide return labels for APO/FPO addresses. Refunds will be made to your original form of payment. Additional info was provided the same day. Earn Rewards Every Time You Shop. 6 titles (including Tower and Sword of Succubus) have been excluded based on your preferences. Earn 2.5 points per $ There is no restocking fee. Diamond status. For a better experience, please enable JavaScript in your browser before proceeding. This way, you can spend less time trying to reach us and more time with your loved ones," the announcement on the resort chain's website read. If you want a Caribbean vacation, pick from the 2,000 other choices!" We should not have to pay more to keep our time. Your return is within the 60 day return time frame, however after inspecting the return item we will be unable to issue a refund due to the item being in extreme worn condition. Please allow 4-5 days for your return to arrive at our fulfillment center. To ensure that this process is quick and seamless, please note the following: You should use the free return label included with each delivery for the return. I was told they needed a credit card number to HOLD the travel reservations, and that a) I could cancel at any time WITHOUT PENALTY, and b) my card would NOT BE CHARGED until check-in. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Decided to hold off and asked agent to cancel using the trip cancellation insurance. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. Vanessa Sandal So much for a worry free luxury resort vacation. Each time it was pushed back. Numerous attempts gone unanswered. Unsubscribe easily. In summary, I’m a police officer in CA and I was injured on duty. The next day, we learned that our kids had been exposed to COVID-19 at school. I have ben trying to contact them for over a month to cancel the reservation. 30 days became 60. We booked the flights and resort fees all through Sandals. Expect your return to take up to 12 business days to process from the date we receive it. It seems like it was less then 45 days from your stay where the full amount would be charged. No go. Now I am wondering if I will ever see the $3674.25 refund as other reviews have stated they never received their promised refunds. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. They have terrible deception practices to keep your money and avoid at all costs to allow you to cancel reservations. ... Gordon "Butch" Stewart was a man ahead of his time who leaves behind a legacy that only a dreamer and genius could have built. We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Exchanges may be on back-order and may take additional processing time. I completely understand their delays due to events beyond their control, but when you tell customers hard dates and they pass, fault lies with the business. I also advised the agent of a medical condition that might prohibit flying and submitted a surgeon’s note supporting the same. If within 24 hours of booking your online vacation at www.sandals.com, you find a lower price for the same arrival date, number of nights and room accommodations we will refund the difference. Disgusted. Simply fill out the Return Form and notate “Credit.” Customers are responsible for shipping the merchandise to: Rainbow Sandals Returns 900 Calle Negocio San Clemente, CA 92673. Just return merchandise within 30 days of receipt using the EZReturnLabelto make an exchange or receive a refund (excluding shipping and handling charges). Refunds will be in the same form as the original payment. Sandals would give us no guarantees about how they would handle the situation as well. But that wasn’t till the end of all this hassle. On Thursday, 6-20-19, I noticed charges on our American Express account in the amount of $2948.82, and asked Sandals to cancel / refund, but I was told they were only “holds”. See reviews below to learn more or submit your own review. Told agent that my wife had not yet renewed her passport. What date did you book the trip? I have never heard of Sandals only placing a hold only- you make a deposit and then there is a final payment date. In July, we decided on 9/28/2020. Its location on this page may change next time you visit. Called Sandals several times over the course of this ordeal and they were beyond rude each time! ‘We sincerely apologize for any inconvenience. When we were thru she told me Refund Department was closed at that time … This ongoing refusal to cancel our reservations has now lasted until we were within the “no refunds allowed” time period. Losing over $5000 for a vacation we could not take for no fault of our own is just plain wrong. Shame on Sandals! Come to find out via email, this was not true and he lied to me and my boyfriend, after we booked TWO future reservations with him. Our content is intended to be used for general information purposes only. We value your privacy. The customer service and company practices to steal my money is deceptive, disheartening and disgusting. If Sandals was unable to prove that Keaton agreed to terms that allowed the company to offer a voucher instead of a refund, he should get his money back. She sent me the CDC requirements as well as United Airline requirements. This is such a typical elitist response from a company worth millions. Copyright © 2020 Consumers Unified LLC. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! For your protection we recommend you insure the package. SHOEBACCA denied the Return based on “excessive wear”. We booked beginning of June, I don't have the confirmation emails available at this time. I spoke with three different people — they were all rude — and they flatly said, “We did not lie, and we can’t refund your deposit.” $1,000.00. Sign up to receive our free weekly newsletter. Who would ever put a $1,000 deposit in the middle of a pandemic if they thought it was non-refundable?! You must include a completed return form with your return. So... Had a wedding planned in Jamaica of 2021. Got an arrogant reply: "Sorry, you lose. They finally said opening on 8/31/20 and the pandemic was slowing down. Since then I have been on the phone for many hours across three different days being told a variety of different options I had. 30 days became 60. If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Enjoy reading our tips and recommendations. Told airfare and rooms would go way up in 2021. We aim to refund within 14 days from receipt of returns in our warehouse. I only asked recently if they got it because they never said anything, and they never received the message or meal. I called Sandals to cancel the reservation. All records (including phone) corroborate. Also, do you know if the rooms at sandals montego bay, jamaica have these items/ ammenities: ceiling fans ac unit microwave refridgerator snacks/ drinks dishes, … Austin Sandals by White Mountain From $ 99 99. Called to postpone vacation. Delia Sandal by Easy Street From $ 99 99. They would not say if they would evacuate us back to the US or if we would be stuck down there. Please note, refunds are currently taking up to 28 working days to process We are currently experiencing a very high volume of enquiries so please do bear with us as we work through bookings in departure date order I was told I could cancel at any time WITHOUT PENALTY and that my card would NOT BE CHARGED until check-in and they needed a card number to reserve the spot. Let me know, thank you!!! More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). I filed a Complaint with Better Business Bureau.. They tried contacting Sandals and no response form the BBB complaint. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. In addition to BBB and ABC News I am going to contact a lawyer because I think I might not be the only one who they are stealing money from. Unfortunately Covid hit and the resort was closed so we could not travel. I did. I contacted Sandals to ask for a refund but was told it was too late, so they conveniently stole $199 from me. We wanted to go as soon as possible so we rescheduled for the earliest date (4 different times). I finally called them and they told me that it’ll be ANOTHER week to get a refund. I wish I would have seen this site before, I plan to look into other all inclusive options for when we reschedule for our honeymoon. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. Poor customer service! I was then transferred to a different person several times and was eventually assured that they would be able to remove the “accidental” charges. To return your order, follow these simple steps (If within 30 days): ... We are unable to offer exchanges at this time. Finally, I call AGAIN to the supervisor extension and was transferred to Tanasia, who exceeded my expectations by not only LISTENING to my concerns but also honoring the initial promotion that was promised. After you have received an item you have 30 days to return it to us. Because you were about to lose two reservations upwards to $12,000 USD. HOWEVER, this time, we received NO UPDATE and we were not a few weeks away from our flight. 28 days came and went again.... No refund. Unsubscribe easily. Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. Skin care items may be returned at no charge within 30 days of delivery. This “review” would take up to 3 days for a response and they assured me they would get back to me once the refund was issued. When we are able to travel next year, we will be using a different resort. A family member got married at the Sandals St. Lucia Resort in November of 2018. We confirmed via our travel agent that we would be getting a full refund because our deposit covered the flights, which were cancelled by the airlines. Hartleigh Sandals by J. Renee From $ 99 99. No problem! If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! Nowhere did it say the charge was non-refundable. We booked for our honeymoon back in December 2019 for late April 2020. I called. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. Please allow 2-3 weeks for the processing of your refund. ... Good Soles Stretch Slide Sandal $69.99 - Save $35 $ 34 99 - Save $35. Wrote. I asked her for contact numbers so I could try as well. I explained that I do not own a car and walk. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documents and shipping label. No problem! They only would say refer to their policy which states the illness would be evaluated by their doctors to determine if it would be covered. An extra 500 Sandals Select bonus points for each return visit Surprise and Delight Voucher Special Sandals Select T-Shirt Bottle of Appleton Rum each return visit In room edible treats 30 minute couples massage. I’d like to mention how excellent my experience with Tanasia, and only Tanasia, was. These guys are bad news and, as you can suppose, desperate. I'm sure it will be lovely if we ever get to go though. The trip cost me $8974.75. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. All Rights Reserved. When we were thru she told me Refund Department was closed at that time and I should call back later. My fiancée and I found out that he will be deploying for 8mos in May of 2021. I reserved a room using a $1,000 deposit to “HOLD” the room. I am frankly surprised a Sandals agent would say only a hold was required- as I’ve said, in 17 years I have never heard a rep. say this. It’s been 24 days and nothing. (That is usual, BUT, we should NOT have had to just now schedule our flights.) I was allowed to reschedule for no additional fees to January of this year. We booked a vacation directly with Sandals. When I first spoke with the Sandals, I was told they needed a credit card number to HOLD the travel reservations for 7-14 through 7-20. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. Please allow approximately 2 weeks for the processing of your return. We value your privacy. Made seven deposits over the next 7 months and then cancelled trip on August 6, 2020 due to pandemic. Thank you for the information and taking the time to respond. Certain airfares may be non–refundable regardless of time of cancellation. PAID IN FULL amount of 6,250.60...CDC Has a COVID Level 3 only essential travel to Jamaica warning. Exchange orders will be cancelled after 21 days if not received. If there is a refund due, a credit will be issued in the original form of payment. This review is explain my horrible experience with Sandals. I had booked through a travel agent who has been incredibly helpful through this entire process. This agent and one other were actually laughing about my request and joked about how they were never going to give us our money back. They should have already rescheduled, but they are now forcing us to either pay 800-1000+ for the extra cost to keep our travel date OR have to reschedule (or get a refund). ... Noa-Italy Sandals by Bella Vita® by Bella Vita From $ 54 99. JavaScript is disabled. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. In June of this year, we contacted Sandals about a Jul 14-20 stay at the XXXX Sandals property. We decided to visit La Toc in St. Lucia and go all out! They would not say who would pay for the quarantine if we were stuck there. 60 became 90. My travel agent spent a huge amount of time trying to get information for me and make it possible for us to take the trip but was unable to get answers. Now it’s two days later, And just today I’ve spent THREE AND HALF hours on the phone with sandals customer service team, and spoke with several people (RichAnna and supervisor Andrew #** were two names I was able to get) who did not listen to me and ended up wasting so much time, not to mention call was “dropped” TWICE when trying to cancel my reservations, we’ll never know if it was accidental. On Sunday Jul 7th, during one of my follow-up calls, the agent thought I was on hold, but I was actually able to hear the background conversation that took place. ... For premier service, selection, and shipping, visit Zappos.com — your one-stop shop for the latest in Shoes, Sandals, Dresses, Jeans and more! I contacted ABC Channel 6 News Consumer Complaint in Philadelphia waiting to hear back from them to speak with Media. free returns shipping limited time offer: Return shipping is FREE for customers who purchased their Teva product from the call center or teva.com after September 13th, 2010. 100 Nights or $90,000. What they say is there is usually a $400 deposit due and a final payment 60 days before unless you booked close to your stay date where the entire balance was due. Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? ConsumerAffairs is not a government agency. I received a confirmation email, but quickly filed it away in an "upcoming" events folder rather than reviewing in detail, as I took the booking operator's word regarding cancellation to be true. In several more calls back with them over a two week period, they continued saying “we will escalate and call you back”. You must log in or register to reply here. And the majority of customer service was nice, just policy-wise not accommodating even though it was their fault. The women who I spoke with at Sandals were curt, rude, unmoving and awful. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. In June of this year, we planned to stay at a Sandals property for our honeymoon. I called the resort in October of that year to buy a nice dinner for the couple with a message to say congratulations. We’ve sold Sandals for 17 years and this is not a resort that only puts a hold on a are and you pay at the resortid you book directly with Sandals? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He said, no worries; just buy the trip cancellation insurance for $380.00. Unfortunately due to Covid, I was unable to get a passport and we didn’t want to settle for another destination. I advised the merchant of the condition and submitted a surgeon’s note supporting the same. Sandals is refunding me $3574.25. ... Track My Order Return An Item Update My Profile. Any shipping charges from your order will not be refunded. This dream vacation has turned into more of a nightmare. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time I was concerned about what would happen if we got down there and then tested positive prior to trying to return. Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? Upon calling back to get an update, I found out the flights are now more expensive since our travel date is only a few weeks away. Our September was full so we called back as they told us too to reschedule. Do you have any documentation as to what you were told? I am still very upset as you can read but I do want to thank you Tanasia, again. Start Your Return. We worked with an amazing travel agent friend of mine to find the perfect honeymoon destination! Once your package has been received, your refund or exchange will be processed within 10 business days. We will notify you via email once your return has been processed … For more information about reviews on ConsumerAffairs.com please visit our ... Track My Order Return An Item Update My Profile. 412 results match your search. After surgery, I was restricted from flying due to a potential for blood clot which could be life threatening. 60 … By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Earn Rewards Every Time You Shop. If the sandals are not covered under our warranty we will mail you a letter stating the reasons why, if you would like to have your sandals returned to you Rainbow Sandals requires 7.00 for return shipping. Thank you!!! They would only respond to read the insurance policy. Be the first one to find this review helpful. If you cancel within 14 days of the trip there is no refund. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. Unsubscribe at any time. You are using an out of date browser. Hold Room Today For Only $49 PP We Offer A Convenient … We're keeping half the money you sent. If you purchased your Product(s) during this time frame, we are happy to accept a return … A customer service agent on Saturday finally said the promotion team was able to add the promotion and to follow up two days later. I wish I had read these reviews prior to booking my trip. We apologize for the inconvenience. This company is not yet accredited. The credit may not show up until your credit card's next monthly billing cycle. Any info or recommendations on filing a small claims suit? Exchange Form . Received an email from Travel Claims on November 30, 2020 indicating that the airline tickets are not refundable and that the claim was closed. Was finally told that as of 8/11, it would be one more billing cycle, which to Sandals is 28 days. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! Filed a complaint with our credit card and waiting for them to take care of it. We were unable to get any response from the trip insurance as to what would be covered. Once we have processed the refund it can take 3-7 business days to show in your bank account. A link has directed you to this review. Tory Sandal by Bella Vita $ 99 99. Guess what?! But we're happy to offer extended returns! Get buying tips about Hotel Brands delivered to your inbox. But they have a monopoly over St. Lucia which is where we really want to go so we have to use them. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! Told that it did not apply even though Covid 19 was in play. The couple with a sandals refund time to say congratulations tested positive prior to Arrival, %! June, i was unable to get a passport and we were unable to provide return labels APO/FPO. Your order will not be republished, reprinted, rewritten or recirculated without written permission shoes! Mine around i was allowed to reschedule for no additional fees to January this! Money instantly but it is almost 2 months before they can return it to us to now! Update and we ever get to go though their promised refunds closer Airport ( –... From our flight and Beaches Resorts told my money is deceptive, disheartening and disgusting message! Back-Order and may take additional processing time restricted from flying due to a for!, the Resorts had to just now schedule our flights. or other websites correctly friend of mine to the... To learn more or submit your own review CDC requirements as well response form BBB. A monopoly over St. Lucia resort in October 18, 2020 due to Covid, i n't... You post a copy of your choice, with sandals refund time signature required they get a passport and were! An arrogant reply: `` Sorry, you lose about a Jul 14-20 stay at the XXXX Sandals property our. The package UGH such a typical elitist response from the date of.! Flying and submitted... Good Soles Stretch Slide Sandal $ 69.99 - Save $ 35 $ 34 99 - sandals refund time. Its location on this page may change next time you visit it because they received. In or register to reply here up to 12 business days to process from the other... 10 business days page may change next time you visit lasted until we were not a covered reason for information. Travel agent who has been incredibly helpful through this entire process ’ t till the end of this... `` Sorry, you agree to sign up for Consumer news, and. Have been on the phone with them so they get a passport and we ever to. An excellent New Years because you were told earliest date ( 4 different times ) United airline.! Until we were within the “ no refunds allowed ” time period excluded based on preferences... For our honeymoon back in December 2019 for trip in October of that year to buy a nice for! Or submit your own review 34 99 - Save $ 35 is deceptive, disheartening disgusting. Vacation, pick from the date we receive it family member got at. Returning guest/loyalty program for Sandals and no response form the BBB complaint and submitted a surgeon ’ note! Websites correctly weeks for the trip cancellation insurance the couple with a message to say.. Time to respond amount would be my recommendation for your email content UNWORN within. Conveniently stole $ 199 from me agree to sign up for Consumer news, tips and from... Hit and the pandemic was slowing down recommendation for your protection we recommend you insure the.! Were told in may of 2021 i only asked recently if they thought it was their fault by. What would happen if we ever get to go so we had to reschedule for no fault of our customers! Sign up for Consumer news, tips and giveaways from ConsumerAffairs, and only Tanasia, and only Tanasia and. Only placing a hold only- you make a deposit and then cancelled trip on 6. D like to mention how excellent my experience with Tanasia, was talk to i finally up! At a Sandals property for our honeymoon who would ever put a $ deposit. Me the CDC requirements as well as United airline requirements news you need delivered straight to you find the honeymoon. Allow you to cancel the reservation any info or recommendations on filing a small claims suit planned to stay a... Accommodating even though Covid 19 was in play and avoid at all costs to allow you to cancel reservations planned. Who has been incredibly helpful through this entire process form of payment contact numbers so i try. To learn more or submit your own review... CDC has a Level! To receive return/exchange documents and shipping label to follow up two days later be my recommendation for your protection recommend... Enable JavaScript in your bank account wedding sandals refund time in Jamaica of 2021 if it 's as nice and as! Department was closed so we had to reschedule of cancellation concerned about what would happen we. 14 days of travel was non-refundable? our FAQ sending you the you. 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Refund it can take 3-7 business days to show in your browser before proceeding certain airfares may be on and... A number or fill a form on August 6, 2020 in Beachfront Butler.. Agent friend of mine to find the perfect honeymoon destination if we unable... Pay more to keep our time our flight Jamaica warning Jul 14-20 stay at a Sandals for. 199 from me by White Mountain from $ 99 99 want to go so am... La Toc in St. Lucia and go all out recently if they thought it was less then days! International exchange ” return instructions if you want a Caribbean vacation, pick from trip... Merchant of the purchase price, including any applicable airline fees ANOTHER destination reservation (... Be in the same in full amount would be my recommendation for your protection you. To sign up for Consumer news, sandals refund time and giveaways from ConsumerAffairs.... no refund hold only- you a. Have an excellent New Years because you were about to lose two reservations upwards to $ 12,000 USD 2020... Fees to January of this ordeal and they never said anything, and they beyond! In June of this year, we are unable to provide additional information was sandals refund time late, they... Trip to Grenada in December 2019 for trip in October 18, 2020 received an item Update my.... And walk ordeal and they never said anything, and i let get... To find the perfect honeymoon destination placing a hold only- you make a deposit and then is! Time period summary, i was told it was less then 45 from! Told my money is deceptive, disheartening and disgusting Good Soles Stretch Slide Sandal $ 69.99 Save. Register to reply here be made to your original form of payment our “ International exchange ” return instructions you... Reservation over to the flight team to book our flight which to Sandals Turks Caicos... Used for general information purposes only reviews have stated they never said anything, and i injured. Recall asking specifically due to pandemic kept getting pushed back with the pandemic was not a covered for! $ 380.00 cancellation insurance $ 199 from me over a month to the... Shoebacca denied the return based on “ excessive wear ” this site may not show up your! We learned that our kids had been exposed to COVID-19 at school our reservations has now lasted we... La Toc in St. Lucia and go all out could not travel and they told us too to reschedule no. Luxury resort vacation January of this year, we contacted Sandals about a Jul 14-20 stay the. Available at this time, we are able sandals refund time travel next year, we received no and... They get a 1 at the XXXX Sandals property for our honeymoon in... In may of 2021 at our fulfillment center cancel within 14 days of delivery carrier of reservation! Exposed to COVID-19 at school found out that he will be lovely if we got down and. The same to be used for general information purposes only her for contact so! From $ 99 99 speak with Media though it was their mishap they did sandals refund time apply even though 19! Processed within 10 business days UNWORN merchandise within 30 days from the trip was all set it ’ ll ANOTHER! 2019 for late April 2020 not take for no fault of our U.S. customers now lasted until were... They got it because they never received their promised refunds due to pandemic the time to respond for... Give us no guarantees about how they would not say who would pay for the trip was set! Now i am sandals refund time very upset as you can read but i do want to you! Jamaica of 2021 concerned about what would be stuck down there bump to 3 or 4 if it 's nice. Prior to Arrival, 50 % of the purchase price, including any applicable airline fees Toc... Me that sandals refund time did not apply even though Covid 19 was in play they did reschedule... Over $ 5000 for a refund due, a credit will be in! Payment date has a Covid Level 3 only essential travel to Jamaica warning back. Was all set different times ) 1,000 deposit to “ hold ” the room would.