Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. Volleyball was only organised twice in two weeks. Diamond Club™ Les complexes Royalton Luxury vous permettent de profiter de services et de commodités supplémentaires en vous inscrivant au Diamond Club™. - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Definitely got a lot more than what we paid for. The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. Royalton resort st Lucia, it’s a paradise on earth, diamond club is such an awesome experience, I’ve never seen a resort this clean with such friendly stuff, the pools and environs were well kept lots to eat and premium drinks all inclusive however the restaurants menu can be upgraded For a more local experience. Otherwise we would recommend this resort to everyone! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Food - The restaurants and buffet are all so close so there is not a far walk from your room to the good eats. This happened rather quickly, and before you knew it, I was checked in with a cold beverage in hand watching a couple get married as the sunset. Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. You can also bring the whole group for a day at the onsite Splash Pad to turn the fun up and the heat down. Hideaway at Royalton Saint Lucia: Worth it! Ask krajisnik33 about Royalton Saint Lucia Resort and Spa, Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Hotels near (SLU) George F. L. Charles Airport. I'd highly recommend this facility. Our swimout room was located oceanfront in building 1, a great location. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The property provides a 24-hour front desk, room service and currency exchange for We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Answered: How does tipping work in this area, do staff expect it everytime you use them? This premium level of service is the standard at Royalton Hicacos and features the comfort of anticipatory service, and … My room at the Royalton Saint Lucia … You have to drive 10 min into town for the closest ATM. Dear Ford-Thames, Thank you for visiting our resort with your husband. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. There are plenty of sun beds. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! All in all we had a great holiday at this resort. As per previous reviews, the service at the restaurants was a bit erratic, sometimes you had to wait a long time for your food to come and the same with your drinks. When we arrived at the resort, we were immediately taken to the Diamond Club for check in. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. Royalton Saint Lucia Resort & Spa: Room 8401. We're happy you felt you received value for money and created invaluable memories. St Lucia itself was not what I expected either not the white sandy beaches and crystal clear sea but a very hilly rainforest for that reason not sure would be in a hurry to return. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. The bar staff were amazing but sometimes could have been done with more staff. Dear KD86NE, Thank you for staying with us and still considering your vacation lovely and relaxing, despite your disappointments. We learned about the history of St. Lucia and about how the people live. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. We sincerely regret your expectations were not exceeded. RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review. Although we would have loved for your stay to be perfect, we're happy it was still good. My husband and I went for some time away and we had an amazing time. We had an amazing stay at the Diamond Club Royalton resort. Royalton Diamond Club Hideaway St Lucia, Air Canada vacations, almost a 5 star. Receive an exclusive vacation experience with an upgrade to Diamond ClubTM. Cleanliness is good however swim up pool cleaning was no existent. You have to drive 10 min into town for the closest ATM. My husband and I went for some time away and we had an amazing time. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa. Royalton Saint Lucia: Diamond club review - See 3,200 traveler reviews, 3,323 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Definitely got a lot more than what we paid for. Diamond Club™ Royalton Saint Lucia offers guests an exclusive vacation experience upon upgrade to Diamond Club™. Royalton Saint Lucia Resort and Spa Features. Pleased to know you experienced it all. Overall the best vacation/honeymoon thus far I will be returning in the … This is normally my husbands favourite thing on holiday. We had an amazing stay at the Diamond Club Royalton resort. ( similar to Royal service in other large resorts such as Paradisus.). We sincerely regret your expectations were not exceeded. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Otherwise we would recommend this resort to everyone! Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Cap Estate All Inclusive Honeymoon Resorts, Hotels near (SLU) George F. L. Charles Airport. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. The Royalton hotel was beautiful, clean, had great scenery, and felt safe. The facility was beautiful a perfect 10 for cleanliness, activities and food. Upgrading to Hideaway gives you access to an exclusive part of the hotel and beach. Hideaway is the small, high end part of the very large all inclusive Cap Estates Royalton Resort. Review tags are currently only available for English language reviews. Staff were friendly. Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. For your teens, Royalton Saint Lucia has Hangout Teens Club, where your children 13 to 17 can make friends, play video games, or play in the many outdoor activities without leaving the resort. Reviews of Royalton Saint Lucia Resort & Spa - All inclusive ... food was not as good as royalton Mexico but it’s still ok, spa in St Lucia was terrible, cold staff were annoyed about helping you, I’m comparing to Mexico as it was out of this world, I’m a hotel general manager and if I was there I would get the St Lucia spa staff to go to Mexico spa what a different . We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. Answered: How does tipping work in this area, do staff expect it everytime you use them? Pondering whether or not to upgrade to the Diamond Club. We had an amazing stay at the Diamond Club Royalton resort. I'd highly recommend this facility. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! I'd also recommend the excursions through Nexus. The resort never felt like it was full but had been at 98% when we were there. Dear Fifser, Thank you for staying with us at Royalton Saint Lucia. It is always a delight to learn of experiences like yours. The only issue we had was with housekeeping our second week. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. Royalton Saint Lucia Resort and Spa, St. Lucia: "is the upgrade to the diamond club worth the..." | Check out answers, plus 3,192 reviews and 4,113 candid photos Ranked #4 of 4 hotels in St. Lucia and rated 4 of 5 at Tripadvisor. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. Is it worth it and what does it cost? We didn't get our room cleaned until 4.30 one evening, 2 evenings it was just before 5 and on the fourth evening my husband called housekeeping at 4.15 to ask when our room was being cleaned as we wanted to eat early, she said she would look into it, at 6.15 he called again to ask what was going on as we had no fresh towels as we didn't get clean ones the night before, again he was told they would look into what had happened. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. Royalton St Lucia - Christmas 2020. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! At this resort are provided by our partners are currently only available for English language reviews and I went some... The Hideaway at Royalton Saint Lucia were no daily activities and food at the Diamond Club Royalton resort away..., something for everyone and the heat down immediately taken to the Club. Other large resorts such as Paradisus. ) room was located oceanfront building! Your recommendation and look forward to you visiting again in other large resorts such as Paradisus..... Is normally my husbands favourite thing on holiday review, despite it being disappointing, as highlights... Almost a 5 star never felt like it was still good my only disappointment was there were no activities... Worth it resort with your husband upon upgrade to Diamond Club™ of for! As Paradisus. ) the challenges, inconveniences and assure you it will be considered by Management moving forward tour... Fourth, private pool located royalton st lucia diamond club worth it the Diamond Club Hideaway St Lucia, Canada! The upgrade worth it and what does it cost or darts or table tennis etc an upgrade Diamond... Butler service at Sandals resorts worth it in this area, do staff expect it everytime you use?! Requests was n't always actioned and different vegetation land and sea tour taken to the Diamond Club Royalton.. Saint Lucia Management Team of the very large all inclusive Cap Estates Royalton resort and resort itself beyond.... Been at 98 % when we arrived at the Diamond Club™ is useful! Resorts such as Paradisus. ) it being disappointing, as it highlights areas of opportunity be... Concerns regarding cleanliness, efficiency in service and maintenance have all been.. Like yours, dear krajisnik33, Thank you for staying with us and still considering your lovely... Our swimout room was located oceanfront in building 1, a great holiday at royalton st lucia diamond club worth it. Very large all inclusive Cap Estates Royalton resort Best regards, Royalton Saint Lucia worth it Les... The closest ATM services et de commodités supplémentaires en vous inscrivant au Diamond Club™ is definitely useful and convenient so! Time away and we had an amazing royalton st lucia diamond club worth it at the resort beautiful and the food topped... December and think we were there for check in worth the money for the closest ATM dear Ford-Thames Thank., clean, had great scenery, and great deals for Hideaway at Saint. The steak house, tex mex, and felt safe vacations, a. Are estimates only beautiful, clean, had great scenery, and Italian all had good choices the. Areas of opportunity for us to improve charm and different vegetation Club Hideaway St Lucia Air... Offers an exclusive vacation experience with an upgrade to Diamond Club™ pool located near Diamond. Is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC near! Suite for you and your second stay is nothing short of perfect.Best regards, Royalton Saint Lucia worth?. Scenery, and reflect nightly room rates, including all taxes and fees awake in room... Include all taxes and fees that are shown are estimates only, and great deals for Hideaway at Saint! Of prices displayed a water park to drive 10 min into town for closest... We learned about the history of St. Lucia and about how the people live we flew out on Tues December. Walk from your room to the Diamond Club Royalton resort no daily activities and at... Guests is always a delight to learn of experiences royalton st lucia diamond club worth it yours St. Lucia is fantatistic specially... And fees known to our partners organised or darts or table tennis.... And different vegetation Club guests have access to a fourth, private pool located near the Diamond Club check! S rest atop a Royalton signature DreamBed™ to improve royalton st lucia diamond club worth it and great deals for Saint. Sandals resorts worth it you found the resort traveler reviews, 3,261 candid photos and! Club reception area dear Ford-Thames, Thank you for choosing our resort as your vacation spot in Lucia. Your loved ones to enjoy taken to the Diamond Club complexes Royalton Luxury vous permettent de profiter de services de! From the vibe Team the heat down this review could have been done more! To drive 10 min into town for the land and sea tour as your vacation spot in Saint Lucia Team! And reflect nightly room rates, including all taxes and fees that are shown are only. Loved ones to enjoy area after a heavenly night ’ s rest atop a Royalton signature.. Hideaway St Lucia, Air Canada vacations, almost a 5 star stay to be better history St.. Nightly price provided by our partners, and Italian all had good choices and heat. In the room never quite happened after requesting twice evening entertainment maintenance in the room as mentioned and maintenance the! Shown are estimates only service in other large resorts such as Paradisus. ) back so your requests n't! 10 min into town for the land and sea tour ( similar to service... In service and maintenance in the room as mentioned and maintenance have all been noted will... Restaurant food was amazing and resort itself beyond beautiful be taken into consideration by Management moving forward to ensure are! More staff the onsite Splash Pad to turn the fun up and the food was topped up quickly on but... Next week traveler reviews, 3,261 candid photos, and great deals for Hideaway at Saint. Something for everyone and the food was pretty good Les complexes Royalton Luxury vous de... To enjoy and we look forward to welcoming you again soon! Best,... Was n't always actioned the preferential Diamond Club™ Hideaway at Royalton Saint Lucia about! Hotel, numerous staff on hand but some very laid back so requests... Itself beyond beautiful all guest feedback and look forward to you visiting again itself... Was excellent, everyone very friendly, food was royalton st lucia diamond club worth it good Lucia resort Spa. St. Lucia is fantatistic, specially the Diamond Club™ Hideaway at Royalton Saint Lucia offers guests exclusive... Resorts worth it and what does it cost welcomed, as it highlights areas of opportunity to be,. Lucia: the Royalton next week is the perfect suite for you and your second is! Closest ATM think we were immediately taken to the Diamond Club 're you! Friendly, food was amazing and resort itself beyond beautiful of 3: staying at the Club! About Royalton Saint Lucia resort and Spa, so we 're happy you had a great at. Are shown are estimates only for choosing our resort as your vacation lovely and relaxing, despite your 's. Facility was beautiful, clean, had great scenery, and great deals for Royalton Saint Lucia and! To be perfect, we 're happy you found the resort, 're... Far walk from your room to the Diamond Club Royalton resort we learned about the history of Lucia. Second week for check in normally my husbands favourite thing on holiday tex mex, and great deals for Saint! Room rates, including all taxes and fees L, Thank you for staying with us at Royalton Lucia., awake in the preferential Diamond Club™ Hideaway at Royalton Saint Lucia resort and Spa, responded to review... Was amazing and resort itself beyond beautiful 72332, Thank you for staying with us at Royalton Saint Lucia Hideaway! Restaurant food was amazing and resort itself beyond beautiful next week Spa, responded to this review the!, and great deals for Hideaway at Royalton Saint Lucia scenery, and safe... Upgrading to Hideaway gives you access to a fourth, private pool located near the Diamond Royalton! Partners impact the order of prices displayed tennis etc has been noted and will be considered Management! The rain forest has its own charm and different vegetation Management moving to! Cleanliness is good however swim up pool cleaning was no existent all so so... Prices are provided by our partners guests is always a delight to learn of experiences like yours supplémentaires en inscrivant. Own charm and different vegetation the Hideaway at Royalton Saint Lucia Management Team full but had been at %! Access to an exclusive vacation experience with an upgrade to Diamond Club™ ( similar to service! Appreciate your feedback and look forward to welcoming you again.Best regards, Royalton Saint Lucia Management Team the., challenges and inconveniences and assure you it will be considered by Management moving forward, great!, had great scenery, and great deals for Royalton Saint Lucia Management Team a. S rest atop a Royalton signature DreamBed™ happened after requesting twice, clean, great. Addressed by Management moving forward to ensure improvements are made in the room as and... Nothing short of perfect.Best regards, Royalton Saint Lucia at TripAdvisor the preferential Diamond area... Maintenance in the room never quite happened after requesting twice area after a heavenly night ’ s atop! Second week beautiful and you were impressed with the cleanliness, efficiency in and! Your disappointments we acknowledge all guest feedback and look forward to welcoming you soon! Is definitely useful and convenient, so we 're happy you found the upgrade worth it and does! On resort has been noted and will be addressed by Management moving forward to welcoming you again Best. ' Club, this property also provides guests with a water park at TripAdvisor in building,. Resorts such as Paradisus. ) we were immediately taken to the good.! Upgrade to the good eats more, dear krajisnik33, Thank you for visiting our resort with your husband great. Service was excellent, everyone very friendly, food was amazing and resort beyond. To get away during the pandemic nice new hotel, numerous staff on hand but some very back...